FAQ

Will it change prices without asking me?

Only if you set that up. Automatic changes are off when you install, every new rule starts by suggesting, and a rule changes prices itself only after you switch it to automatic on Growth or above. One switch in Settings stops every rule at once.

Can I change a preset's numbers?

Yes. Every number in a rule can be edited, along with its name, the products it covers and its limits. Only what the rule does is fixed once it exists.

Do I need the EU price rules?

Only if you sell to shoppers in the European Union. They are off by default, and a store that never turns them on sees one switch on the home screen and nothing else.

Does it read my customer data?

No. The app never requests customer names, emails, addresses or browsing identity. It reads order contents to count units sold, and nothing about who bought them.

Can you import my past prices?

No, and nor can anyone else. Shopify does not show an app what a product cost before it was installed. Recording starts on install day.

Does it work alongside my other pricing apps?

Yes. It records price changes made by other apps and in the Shopify admin as well as its own. If another tool owns your pricing, you can switch off the checks on outside changes in Settings.

Does it handle multiple currencies and markets?

Prices are recorded in your store's currency. With the EU price rules on, the 30-day price shows to shoppers paying in that currency, and stays hidden where Shopify converts prices or a market has fixed prices from a price list. On Pro, each market can have its own EU price rules.

Can I undo a change?

Yes. Every batch you apply is listed in History and can be undone in one press, back to the exact prices that were there before.

What emails does the app send?

A welcome email when you install. After that, one “needs your attention” email on a day when something needs you, such as a price change that didn't finish, with everything for that day in it. A weekly summary on Mondays is off unless you switch it on in Settings. Sales starting and ending show on the home screen instead of in your inbox.

Can I use it from Shopify Sidekick?

Yes. Ask Sidekick which prices to change, why a product is being marked down, or what changed your prices recently, and it answers from the app. Ask it to start a sale and it opens the sale form filled in for you to check and save.

Does it show what competitors charge?

Not today. It prices from your own numbers: your costs, your margins and your sales.

How do I cancel?

From your Shopify admin, like any Shopify app subscription. Billing runs through Shopify, so there is nothing to cancel with us. End any running sales first, so your prices go back.